Refund policy

Returns

Due to the nature of our paper goods, all greeting card sales are final. We do not accept returns or exchanges for change of mind. Please review your order carefully before completing your purchase.

Damaged, defective or incorrect items

If your order arrives damaged, defective or you receive the wrong item, please contact us within 7 days of delivery at hello@fromlyla.ca. To help us resolve your enquiry as quickly as possible, please include: your order number a description of the issue clear photographs of the item and packaging, where applicable We'll review your request and arrange a replacement or refund where appropriate.

Lost or delayed orders

If your order was sent using Canada Post Lettermail, please note that this service does not include tracking and delivery times are estimates only. If your order has not arrived within the expected delivery timeframe, please contact us and we'll work with you to find the best solution.

Order cancellations

Orders may be cancelled before they have been dispatched. Once an order has been shipped, it cannot be cancelled.

Refunds

Where a refund has been approved, it will be issued to the original payment method. Please allow several business days for your financial institution to process the refund after it has been issued.

Shipping charges are non-refundable unless the item received was damaged, defective or incorrect. 

Consumer rights

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

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Our Details

This website is owned and operated by From Lyla & friends.
Our principal place of business is at North Vancouver, Canada
You can contact us: (a) using our website contact form; (b) by email, using hello@fromlyla.ca

Mailing address: Available upon request for approved returns and formal correspondence.